Shipping policy
SHIPPING POLICY
Last updated: August 25, 2026.
Thank you for shopping with Nordic Nook.
This Shipping Policy explains where we deliver, our typical processing and delivery times, tracking information, split shipments and what happens if an order is delayed, lost or otherwise affected during delivery.
Nothing in this policy affects or limits any statutory rights you may have under applicable consumer law.
For shipping or delivery enquiries, please contact:
Email: support@nordicnook.uk
WhatsApp: +44 7477 206339 (messages only — no calls)
1. DELIVERY AREA
Nordic Nook currently delivers only to addresses within the United Kingdom.
We do not currently offer delivery to addresses outside the United Kingdom.
Orders placed with a delivery address outside our supported delivery area may be cancelled and refunded where we are unable to fulfil them.
2. SHIPPING COST
Standard delivery is currently provided at no separate shipping charge to the customer.
The cost of standard delivery has been taken into account within our product pricing.
Any additional charges that may apply to an order will be clearly disclosed where required before the customer completes their purchase.
3. ORDER PROCESSING
Orders are typically processed within:
1–3 business days
Processing time is separate from delivery time.
During processing, your order may undergo payment confirmation, order verification, preparation and fulfilment before being handed to the delivery carrier.
Business days generally exclude Saturdays, Sundays and UK public or bank holidays.
Orders placed during weekends or public holidays may begin processing on the next available business day.
4. ESTIMATED DELIVERY TIME
After an order has been processed and dispatched, estimated delivery is typically:
3–6 business days
Delivery time is separate from the 1–3 business day processing period described above.
These timeframes are estimates and are not guaranteed delivery dates. Many orders may arrive sooner, while some may take longer due to circumstances affecting fulfillment or transportation.
5. POSSIBLE DELIVERY DELAYS
Although we aim to have orders delivered within the estimated timeframe, delays may occasionally occur because of circumstances outside our reasonable control.
These may include, for example:
* severe or adverse weather;
* customs or clearance processing;
* carrier or transport disruption;
* unusually high seasonal or holiday demand;
* local delivery disruptions;
* public holidays;
* natural disasters;
* government action or regulatory requirements;
* strikes or industrial action;
* major technical or infrastructure disruption; or
* other unforeseen circumstances affecting fulfilment or delivery.
Where a delay occurs, we will take reasonable steps to assist and investigate where appropriate.
Nothing in this section removes or limits any delivery rights or remedies available to customers under applicable consumer law.
6. TRACKING INFORMATION
Once your order has been dispatched and tracking information becomes available, a tracking number or tracking details will be provided where applicable.
Please allow some time after receiving tracking information for the carrier’s tracking system to update.
In some cases, tracking information may not show immediate movement while the parcel is being transferred between fulfillment facilities, logistics partners or local delivery carriers.
If your tracking information has not updated for an unusually long period or you are concerned about the location of your order, please contact:
Email: support@nordicnook.uk
WhatsApp: +44 7477 206339 (messages only — no calls)
7. MULTIPLE ITEMS AND SPLIT SHIPMENTS
If your order contains more than one item, the products may occasionally be fulfilled or dispatched separately.
As a result:
* items from the same order may arrive in separate parcels;
* different parcels may have different tracking numbers; and
* parcels may arrive on different days.
Receiving one parcel does not necessarily mean that the remaining items in your order are missing.
Where an order is split into multiple shipments as part of our normal fulfilment process, customers will not be charged an additional standard shipping fee solely because the order was dispatched separately.
8. DELIVERY ADDRESSES
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully check:
* recipient name;
* house or flat number;
* street address;
* town or city;
* postcode; and
* any other relevant delivery information
before completing your purchase.
If you notice an error in your delivery information, contact us as soon as possible at:
Email: support@nordicnook.uk
WhatsApp: +44 7477 206339 (messages only — no calls)
We will make reasonable efforts to update the information before fulfillment or dispatch, but we cannot guarantee that an address can be changed once processing or shipping has begun.
If an incorrect or incomplete address supplied by the customer results in a failed delivery, return to sender, redelivery charge or other additional cost, the matter will be handled according to the circumstances and applicable law.
9. DELIVERY ATTEMPTS AND UNCLAIMED PARCELS
Customers should follow any delivery instructions or notifications provided by the carrier.
If a delivery attempt is unsuccessful, the carrier may:
* attempt delivery again;
* leave instructions for redelivery;
* redirect the parcel to a collection point; or
* return the parcel to the sender or fulfilment location.
If a parcel is returned because it was refused, left unclaimed or could not be delivered, please contact us.
Any redelivery, refund or additional costs will be assessed according to the circumstances and applicable law.
10. DELAYED ORDERS
If your order has not arrived within the expected timeframe, please first check any available tracking information.
If the tracking information does not resolve the issue, contact us at:
Email: support@nordicnook.uk
WhatsApp: +44 7477 206339 (messages only — no calls)
Please include:
* your name;
* order number; and
* the email address used when placing the order.
We will review the available tracking information and, where appropriate, investigate the matter with the relevant fulfilment or delivery partners.
Customers are not required to resolve a delivery problem directly with the courier as a condition of exercising their rights against Nordic Nook.
11. LOST OR UNDELIVERED ORDERS
If an order appears to have been lost or cannot be successfully delivered, please contact us so that we can investigate.
Where Nordic Nook is legally responsible for delivery and the goods cannot be delivered in accordance with applicable requirements, we will provide the appropriate remedy.
Depending on the circumstances and applicable law, this may include replacement, redelivery, cancellation or refund.
Nothing in this policy limits your statutory rights concerning undelivered goods.
12. DAMAGED PARCELS OR PRODUCTS
Please inspect your order as soon as reasonably possible after delivery.
If your parcel or product arrives damaged, please contact us as soon as possible.
Where possible, provide:
* your order number;
* photographs of the damaged product;
* photographs of the outer and inner packaging;
* photographs of the shipping label; and
* any other information reasonably relevant to the issue.
If possible, we also recommend taking a short video when opening a parcel, particularly where the outer packaging appears damaged.
An unboxing video is not mandatory and its absence does not affect your statutory consumer rights.
For full information regarding damaged, faulty, incorrect or misdescribed products, please refer to our Refund & Returns Policy.
13. DELIVERY TIMEFRAMES AND CONSUMER RIGHTS
Our stated processing and delivery times are estimates intended to help customers understand when an order would normally be expected to arrive.
We will fulfil our delivery obligations in accordance with applicable UK consumer law.
If a significant delay occurs, please contact us so that we can investigate and advise you of the available options.
Nothing in this Shipping Policy removes or limits rights or remedies that cannot lawfully be excluded under applicable consumer law.
14. CHANGES TO SHIPPING SERVICES OR TIMEFRAMES
Our fulfilment methods, carriers and estimated delivery timeframes may occasionally change.
We may update this Shipping Policy when our shipping arrangements change.
The latest version of this policy will be made available on our website.
Where appropriate, product-specific or checkout delivery information may also be updated to reflect current fulfilment arrangements.
15. CONTACT US
For questions about shipping, tracking, delayed parcels or delivery issues, please contact:
Nordic Nook
Email: support@nordicnook.uk
WhatsApp: +44 7477 206339 (messages only — no calls)
Please include your order number where applicable so that we can assist you more efficiently.
Our registered office is not a customer-facing retail location, parcel collection point or returns address.
Please do not visit or send returns to our registered office.
For returns, please contact us first and follow the instructions provided in our Refund & Returns Policy.